The Realization of the Speech Acts of Complaint and Responding to Complaint in Vodafone Egypt Versus Vodafone UK: A Cross-Cultural Pragmatic Study.

Prof. Dina El-Dakhs is the Chair of the Linguistics and Translation Department and the Leader of the Applied Linguistics Research Lab at Prince Sultan University. She has extensive experience teaching and coordinating Applied Linguistics and Translation programs. She won the Best Faculty Member Award at the Women's Campus twice in a row at Prince Sultan University. She is ranked as the most productive researcher in Saudi Arabia and the 2nd in the Arab World in Language and Linguistics based on Scopus data between 2018 and 2023.